Refund and Returns Policy for Leafly Medical Exoticz

At Leafly Medical Exoticz, we strive to provide the highest quality products and the best customer service experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy below to understand the process.

1. Eligibility for Returns

We accept returns within 14 days from the date of purchase. To qualify for a return, the product must be:

  • In its original condition and packaging.
  • Unopened or unused (unless defective).
  • Accompanied by a proof of purchase, such as your order confirmation email or receipt.

2. Non-Returnable Items

Some products are non-returnable and non-refundable, including:

  • Perishable goods (such as certain food items, if applicable).
  • Personalized or custom items.
  • Gift cards.
  • Sale or clearance items.

Please check the product description before purchase to ensure it is eligible for return.

3. How to Initiate a Return

If you meet the return eligibility criteria, please follow these steps:

  1. Contact our Customer Service Team at [insert email] within 14 days of receiving your order. Include:

    • Your order number.
    • The reason for the return.
    • Photos of the product (if applicable) to help us better understand the issue.

  2. Our customer service team will guide you through the return process, including providing a return authorization and any necessary instructions.

4. Refund Process

Once we receive your returned product, it will be inspected for any damage or signs of use. If everything is in order, we will process your refund to the original payment method.

  • Refund processing time: It may take 5-7 business days for your refund to be reflected in your account.
  • Shipping charges: The original shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.

5. Defective or Damaged Products

If you receive a defective or damaged item, please contact us immediately at [insert email] with the following:

  • Clear photos of the damaged or defective item.
  • Your order number.
  • A detailed description of the damage or defect.

We will offer you a replacement or a full refund depending on your preference.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, you must return the original item and place a new order for the replacement.

7. Shipping Costs for Returns

Customers are responsible for the cost of return shipping, except in cases where the product is defective, damaged, or we made an error in your order. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

8. Contact Us

If you have any questions or concerns about your return or refund, please reach out to our customer service team at:

  • Email: [info@leaflymedicalexoticz.com]
  • Whatsapp: [+1 (816) 288-5516]

We are committed to ensuring that our customers have a positive shopping experience with us. Thank you for choosing Leafly Medical Exoticz!